Terms and Conditions

Definitions:
‘The Company’ is Tiger Finch Creatives Limited. ‘The Client’ means the party, or any person acting on their behalf with whom the Company contracts.

  1. All estimated prices quoted, whether written or verbal, are for the listed and mentioned services only. Any additional services required to complete a project will be quoted for in advance and charged accordingly. Deliveries and couriers are additional unless specifically included in quotes.
  2. All estimates are based on expected or agreed design time and include two sets of Authors’ Corrections (Changes and additions in copy after it has been typeset), unless otherwise stated. Further corrections may incur an additional cost.
  3. Unless specifically agreed, content (e.g. text, images) are expected to be delivered to The Company in a suitable digital format. There may be additional costs for scanning images or typing text.
  4. Where there is a change of brief, the Company will inform the Client in advance of any extra costs likely to be incurred.
  5. All projects are planned to an agreed schedule. Non-adherence to this schedule by the Client may result in compromising final delivery deadlines. If this is likely to occur, the Company will advise the Client as soon as this becomes evident and suggest an alternative solution where feasible. This may incur additional costs.
  6. Whilst every effort will be made to achieve agreed delivery, the Company cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of the Company’s control.
  7. The Company reserves the right to request payment in advance of commencement. Otherwise, The Company must receive full payment not later than 30 days after the date of Invoice. The Company reserves the right to make a surcharge of 2% per month interest to accounts that are not paid by this time.
  8. All work is billed on completion of project stages (e.g. Stage 1 Conceptual Design, Stage 2 Detailed Design and Design Development, etc. Smaller projects will be billed at completion), unless agreed otherwise.
  9. Tiger Finch Creatives Limited reserves the right to invoice for any disbursements for part works carried out including third party costs incurred on a project, should the project be unable to be completed for any reason, or has been delayed/put on hold by the Client for a period of 4 weeks or more.
  10. In good faith, Tiger Finch Creatives Limited would hold any supplied files, originals and materials for a period of up to 12 months. Resumption of works on the project within this 12 month period would be completed according to the original schedule of costs so long as the project specification remained unaltered.
  11. Disbursements on behalf of any client may result in a request for payment in advance from The Client.
  12. The Company retains ownership and copyright of all original artwork, software, or other work, whether preliminary or final. If transfer of ownership of all rights is desired, the rates may be increased.
  13. In the case of computer software (e.g. websites), The Company gives The Client a license to use the software on one installation only (e.g. one workstation for desktop software, or one domain for web software), unless otherwise agreed. Portions may be covered by ‘open source’ style licenses (e.g. MIT), and such licenses apply only to those portions.
  14. Once final proofs/materials have been signed off, the Company cannot be held responsible financially or otherwise for any errors relating to print, programming or any end product.
  15. It is the responsibility of the Client that all materials (including, but not limited to images – photographs, diagrams or illustrations, the client’s own and third party logos as well as intellectual property in other media) supplied to Tiger Finch Creatives Limited by the client will have the relevant copyrights, licenses and permissions for use in the commissioned project. Tiger Finch Creatives Limited will not accept responsibility/liability for infringements caused by any wrongly supplied materials.
  16. The Company reserves the right to commission freelance support or outsource any job if it is felt it is in the best interests of the Client. Any outsourced job remains the property/responsibility of the company and such services are deemed to be carried out ‘indirectly’ by the Company.
  17. As part of larger projects which involve 3rd parties commissioned directly by the client, the Company will not be held responsible in any way for services not carried out/managed directly or indirectly by the Company.
  18. Advice of any loss, quality or damage issues must be reported to the Company within five clear working days of delivery and receipt (whether be printed or digital) and and any claim in respect thereof must be made in writing to the Company within 3 working days thereafter. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with.
  19. In the event of any bona fide dispute or difference arising between the parties in connection with the Contract (excluding any dispute relating to non payment of the Charges, for whatever reason), the parties shall attempt to resolve such dispute or difference in good faith or by mediation. It is the responsibility of the Client to inform the Company immediately of any issue that may lead to a dispute (including but not limited to quality, service, cost, deadline), without such information, no disputes will be entered into.
  20. Every endeavor will be made to deliver the correct printed quantity ordered, but estimates are conditional upon margins of 5%. The Company reserves the right to change/alter ordered amounts in the Clients’ best interest.
  21. Whilst taking every care to protect all media and correspondence supplied, the Company cannot accept liability or be held responsible financially or otherwise for any loss of such media, data etc. Disputes will not be entered into.
  22. The Company cannot guarantee the Client exclusivity of any marketing concept, strategy, design or other intellectual property provided. Therefore the Company will not accept liability for any alleged claim from the Client or any Third Party as the result of unintentional similarity in part or whole of a Third Party’s copyright protected or registered trademark or brand, identity, strapline, colour usage, image style and content, product or otherwise.
  23. It remains the Client’s responsibility to seek copyright protection if desired for any creative/intellectual property provided to the Client by the Company.
  24. If at any point during the design or development cycle a client wishes to cancel, they may do so but will be invoiced an amount that Tiger Finch Creatives Limited judges to be proportional to the amount of work completed on the commission and further compensatory charges for booked design time or printing press time or any other supply costs accruing.
  25. The Company reserves the right to the addition of our Company credit on printed or digital projects unless instructed otherwise by the Client, and to the use for self-promotion of any work carried out for the Client.
  26. The Company reserves the right to use both initial creative concepts and final approved design work for the purposes of the Company’s marketing activities (both online and offline) unless otherwise requested/agreed with the Client.
  27. Terms and Conditions may be changed at any time without prior notice to its clients. Notification will be sent to all clients at the time of any significant alterations to the Terms and Conditions.
  28. The company shall be under no liability if it should be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing), Act of God, Legislation, War, Act of terrorism, Fire, Flood, Drought, Failure of power supply, Lock out, Strike by employees in contemplation of furtherance of dispute or inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Customer may, by written notice, elect to terminate the contract and pay for work done and materials used, but subject thereto, shall otherwise accept delivery when available.
  29. The Client is agreeing fully to the Company’s trading Terms and Conditions by commissioning our services.